The Bluetooth connection keeps disconnecting during exercise.
Don’t worry! Even if the Bluetooth connection temporarily drops during exercise, all exercise data recorded up to that point is safely saved automatically in the app.
If disconnections happen frequently, try adjusting the following settings.
Keep the smartphone within 5 meters of the device to avoid distance issues.
If battery saver mode is enabled, the OS may restrict background Bluetooth communication. It is recommended to disable battery saver during workouts.
If the issue persists, disconnect and reconnect the power adapter, or press the Reset button and then reconnect the device.
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