Question 1

Will it work with the treadmill I already have?

Accepted Answer

If it's a powered treadmill, it works regardless of brand or model year.

Question 2

What permissions and requirements does the app need?

Accepted Answer

The Elegaiter app requires Bluetooth and location (GPS) permissions. Bluetooth: used to connect the JAWS adapter with your smartphone, Location (GPS): required by OS policy for Bluetooth (BLE) device scanning, and also used to analyze your activity environment

Question 3

Can my family or multiple people use it together?

Accepted Answer

It is not possible for multiple users to connect simultaneously, but taking turns one at a time is possible.

Question 4

What information is collected after I purchase?

Accepted Answer

Elegaiter collects the following information to provide the service. Device information (model name, etc.), Service usage records (visit times, app usage patterns, etc.), Gait data (walking data measured via JAWS's power consumption sensing), Location data (for evaluating your mobility/activity)

Question 5

How do refunds and exchanges work?

Accepted Answer

JAWS is sold through the Naver Smart Store, and shipping, returns, exchanges, and refunds follow Naver Smart Store's policies and procedures.

Question 6

The app cannot find the device when searching.

Accepted Answer

If the JAWS device is receiving power normally but cannot be found in the app, please check the following two items. Check if another device is connected: JAWS devices follow a 1:1 pairing principle for security and data protection. Make sure no other nearby smartphones or tablets are already connected or running the app, and disconnect them if necessary. Check permission settings: Please ensure that Bluetooth and location permissions are enabled for the Elegaiter Fitness app in your smartphone settings.

Question 7

Can multiple people share and use the same device?

Accepted Answer

It is not possible for multiple users to connect simultaneously. However, users can take turns using the device one by one.

Question 8

Do JAWS devices need to be registered to a specific user for use?

Accepted Answer

No, there is no separate device registration process, so anyone can freely connect and use the device.

Question 9

The Bluetooth connection keeps disconnecting during exercise.

Accepted Answer

Don’t worry! Even if the Bluetooth connection temporarily drops during exercise, all exercise data recorded up to that point is safely saved automatically in the app.

Question 10

Can I answer calls or use other apps (messengers, music, etc.) while exercising?

Accepted Answer

Yes, it will continue to work normally. The Elegaiter Fitness app supports background communication, so you can answer calls, use messaging apps, or stream music while exercising, and your data will be recorded safely without interruption.

Question 11

What is threshold setting? When and how should I use it?

Accepted Answer

Threshold setting is the process of defining a reference value so the device can read signals from the treadmill more accurately and stably without error.

Question 12

How do I turn on and check the device power?

Accepted Answer

The JAWS device is a permanently powered adapter-based product that does not require battery replacement or charging.

Question 13

What does the 'Device Error' screen in the app mean?

Accepted Answer

The device error screen is a management interface that allows manual control of the device’s data transmission status. It is mainly used by fitness center operators or for maintenance.

Question 14

When should I use the reset button on the device?

Accepted Answer

The reset button on the device is not a power button. It is a button used to forcibly restart (hard reboot) the device. You do not need to use this button during normal operation. Pressing it during exercise may disconnect the device and cause data loss.

Question 15

Will electricity costs increase significantly if the device is left plugged in all the time?

Accepted Answer

No, there is almost no additional electricity cost, so you can safely keep it plugged in at all times.

Question 16

Why does the app require location and Bluetooth permissions?

Accepted Answer

Yes, location and Bluetooth permissions are required for stable service operation.

Question 17

I denied the permission pop-up at first. How can I enable it again?

Accepted Answer

If you initially denied permissions, you must enable them again in your smartphone settings to use the device normally.

Question 18

Index Walking keeps failing.

Accepted Answer

Index Walking is a key preparation step that allows the sensor to distinguish between the left and right foot. If it keeps failing, try the following tips. If you find it hard to understand in text, please watch the official 1-minute guide video to learn the correct posture.

Question 19

Why do I need to perform Index Walking every time?

Accepted Answer

This is an initial preparation step required for accurately distinguishing between the left and right foot during treadmill exercise. This process enables accurate analysis of left/right balance and ground contact time, allowing precise gait reports.

Question 20

I deleted the app and lost all my exercise records.

Accepted Answer

When you delete the app, locally stored data on the device is removed. However, exercise records are safely stored on the server. Currently, the mobile app does not support reloading past records from the server.

Question 21

My exercise records look different between the app and the web.

Accepted Answer

App and web data may differ because they are stored in different systems.

Question 22

How do I delete my account and what happens to my exercise data?

Accepted Answer

You can delete your account anytime via [MY tab] → [Delete Account] in the app. Data is processed as follows according to legal requirements and policies. All personal information that can identify the user, including name, gender, account information, and exercise data, will be permanently deleted from the operating system immediately and cannot be recovered.

Question 23

Where can I report app errors or device malfunctions (A/S support)?

Accepted Answer

For app errors, issues, or device hardware-related A/S inquiries, please use the following channels for the most accurate support. Please submit your request via the [Contact Us] sheet at the bottom of this page or the main service page. We will review and respond within 3 business days.

Question 24

Isn't this just a Chinese-made product being sold under a different name?

Accepted Answer

Far beyond a simple smart plug, this is a high-precision sensing device with uniquely differentiated capabilities. We are also currently developing an exclusive next-generation industrial design unique to Elegaiter, so please stay tuned.

Question 25

What exactly are the gait features shown in the report? They're difficult to understand.

Accepted Answer

Were you surprised by all the unfamiliar technical terms and numbers? The data shown here consists of professional research-grade gait features, generated by analyzing your walking pattern at extremely fine frame-level intervals and even subtle changes in sensor current values. At the moment, the same precision data and analytical logic used by researchers and professional trainers for gait correction and movement analysis are being displayed directly, which may feel difficult to understand. With a little more time, we will transform these complex gait features into easy-to-understand, personalized gait reports that anyone can interpret at a glance. We are continuously improving the service to make it more intuitive and useful. Thank you for your patience and support.

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